We like to make sure our customers are satisfied with their orders, which is why you may return any or all of your items within 30 days from purchase and receive your payment returned in full. This commitment goes beyond our legal requirements, according to which you are only entitled to a guaranteed period of two weeks from the receipt of the goods. Your statutory rights are not affected.
Goods which are designed to customers’ specifications are excluded from our 30-day money-back guarantee as well as from the right of revocation. The acceptance of returned complete wheels ensues without legal liability on the part of Delticom and exclusively against payment of the contractually agreed all-inclusive handling costs of 100 GBP. This includes amongst others all deliveries of complete tyres and fully fitted tyres, which we manufacture for each customer individually.
However, our money-back guarantee does not include the costs for postage and packaging. This means that we will charge a flat rate for postage and packaging for all customers who revoke the order after the expiry of the legally required period of revocation (from the 15th to the 30th day). In general, companies cover the costs for postage and packaging. For further information, in particular regarding the amount of costs for postage and packaging and regarding our 30-day redemption offer, please, refer to the respective Internet portal.
Please make sure your repackage your items with our transport packaging and ensure they are protected against any accidental damage during transit. Tyres must be clean when prepared for posting and two tyres must be tied together. In particular, the front and back of complete tyres must be protected with sufficient cardboard and package tape. We reserve the right to assert claims for compensation if there are any damages due to improper handling or insufficient packaging in the process of the return. In addition, transport companies and couriers will only accept items in sufficient packaging.